Strategic Healthcare Programs (SHP) rated Franklin County Home Health Agency’s (FCHHA) Hospice Program a Superior Performer as part of the SHPBest recognition program. This rating is based on the scores our Hospice program has received for caregiver satisfaction in 2016. […]
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Hospice Program Recognized as Superior Performer

by Mary Harwood on July 27, 2017

Strategic Healthcare Programs (SHP) rated Franklin County Home Health Agency’s (FCHHA) Hospice Program a Superior Performer as part of the SHPBest recognition program. This rating is based on the scores our Hospice program has received for caregiver satisfaction in 2016.

“We are proud to have hard working, quality conscious organizations like yours as part of the SHP family. The dedication, compassion and care that you show to your patients is reflected in the feedback that has been provided by their caregivers via the CAHPS Hospice Survey,” said Rob Paulsson, the SHP president.

This is the inaugural year for the annual SHPBest recognition program, which was created to acknowledge home health and hospice providers that consistently provide high quality service. With well over 5,000 combined HHCAHPS and CAHPS Hospice locations on service, SHP is in a unique position to identify and recognize organizations that have made patient and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on their satisfaction surveys.

“Our staff works hard at providing the best possible care to our hospice patients,” said Janet McCarthy, FCHHA Executive Director, “and we are proud of this recognition.”

The 2016 SHPBest award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,200 home health providers and over 850 hospice providers.

“With the growth of public reporting and other transparency initiatives, excellence in healthcare is at the forefront of the post-acute care industry. As such, it is more important than ever that home health and hospice providers focus their efforts on performance improvement. The dedication, compassion, and commitment to quality of these top-performing SHP clients is reflected in the feedback provided by their patients,” added Paulsson.

For almost 50 years, Franklin County Home Health Agency has provided care to people of all ages – from birth to the end of life – to the residents of Franklin County, Vermont. Our Hospice program was one of the first in the country. It was started as part of a pilot program by Medicare in the mid 1970’s, along with several other of our Vermont Home Health and VNA Agencies. we are part of the VNAs of Vermont, your non-profit home health and hospice agencies.

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