Make a Referral

woman-on-headsetYou can make a referral for yourself or a family member. However, Medicare, Medicaid and private insurances require a physician’s order for certified home health. If your physician agrees you would benefit from home health, he/she will make a referral to a certified home health agency and will authorize a treatment plan, commonly called a plan of care.

Referrals most often start with a phone call. Call us, 802.527.7531. Click here for a copy of our referral form. Fax Referral forms to: 802.527-7533.

You, your healthcare provider, or family member can call our office, send us a fax, email us, or contact us in person or in writing. If you or your family member makes a self-referral, we will contact your doctor for approval to evaluate your situation and to get necessary medical information.

Making Referrals

Our intake personnel will ask you basic information, such as:

  • your name
  • date of birth
  • address and  phone number
  • and social security number.

We will ask you for information about your doctors, diagnosis, current medical orders, and any hospitalizations you have had. Safety is very important to us, so we will want to check your medications, whether you have had a flu shot, concerns about your personal safety in your home, and who your caregiver and/or emergency contact will be.

As part of our intake process, we will ask if you have an advance directive for your health care and if it has been updated. If you would like help completing or updating your advance directive, we can assist you. We also have a series of resources through our “Start the Conversation” program that can help you in talking with your loved ones about your end of life wishes for care.

You will be evaluated for admission within 48 hours of your referral or arrival home from an inpatient facility unless otherwise specified by referral source, client, physician, or caregiver.

Acceptance of a request for service does not insure the continuation of further service beyond the initial visit if it is determined that criteria for admission can not be met.

Please call, 802.527.7531, or email us with any questions. Our fax number is 802.527.7533.

Franklin County Home Health Agency is a member of the VNAs of VT, your non-profit home health and hospice agencies.